Your questions, our answers
Find out more about our range and products.
What products do you offer?
What products do you offer?
We offer a complete line of makeup, including:
• Lipstick (10 shades)
• Eye and lip pencil (10 shades)
• Mascara
• Eyeshadow palette
• Highlighter palette for light and dark skin
• Eyeliner (Brown and black)
How can I place an order?
How can I place an order?
Simply browse our site, select the products you wish to purchase, and add them to your shopping cart. Once you are finished shopping, click on the shopping cart to finalize your order.
Do you offer any usage tips for your products?
Do you offer any usage tips for your products?
Yes! We offer professional advice on our YouTube channel, where our experts share tips, makeup tutorials, and product demonstrations to help you get the most out of your purchases.
What is the delivery policy?
What is the delivery policy?
We offer free shipping on all orders of €59 and over. For orders
below this amount, standard delivery charges apply.
What are the delivery times?
What are the delivery times?
Delivery times vary depending on your location. Orders are typically delivered within 2-4 business days in mainland France. You will receive a confirmation email with a tracking number as soon as your order is shipped.
Can I return a product if I am not satisfied?
Can I return a product if I am not satisfied?
Yes, we accept returns within 14 days of receiving your order, as long as the products are unopened and in their original condition. To initiate a return, please contact us at
contact@bangbangcosmetcis.com . Return costs are the responsibility of the customer, except in the case of a product
defective.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as
payments via PayPal, Apple Pay, Google Pay
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your delivery using this number on the carrier's website.
Are your products cruelty-free?
Are your products cruelty-free?
Yes, all our products are cruelty-free. We are firmly committed to not testing our products on animals.
I have further questions, how can I contact you?
I have further questions, how can I contact you?
For any other questions, do not hesitate to contact us via our contact form on the site or send us an email to contact@bangbangcosmetcis.com. We will be happy to help you!